SHIPPING & RETURNS

Last updated: November 6, 2026

Every Pixel Pals tee is printed just for you. Here is what to expect.

MADE TO ORDER

We print each shirt after you order it. Production takes 2-5 business days. Because every item is made to order, we cannot cancel or change an order once printing has started.

SHIPPING TIMES

• United States: 5-10 business days after production.
• International: 7-20 business days after production.

These are estimates, not guarantees. Customs, holidays and carrier delays can add time. You will get a tracking link by email as soon as your order ships. Customs duties and import taxes, where they apply, are the customer's responsibility.

ADDRESS ERRORS

Please double-check your address and ZIP/postal code before you order. We are not responsible for orders lost or delayed because of an incorrect or incomplete address. If a package is returned to us because of an address error, we can reship it once you cover the new shipping cost.

MISPRINTS, DAMAGE AND WRONG ITEMS

If your shirt arrives misprinted, damaged, or is not what you ordered, we will replace it or refund you. Email us within 30 days of delivery at hello@example.com with your order number and a clear photo of the problem. You do not need to send the item back.

SIZE AND EXCHANGES

We cannot offer returns or refunds when the wrong size was chosen. Check the size options on the product page before ordering. We can exchange an item for a different size if it is unworn, unwashed and in its original condition, and you contact us within 14 days of delivery. You pay the return shipping for exchanges.

CONTACT

Questions about an order? Email hello@example.com or use our contact page. Our address is [Business street address, City, State/Region, ZIP/Postal code, Country].